Privacy Policy


While the United States and Mexico share the goal of enhancing privacy protection of their citizens, the United States takes a different approach to privacy from that taken by Mexico. In compliance with Mexican Data Personal Protection Law hereafter “The Law”, its regulations, and the international data protection standards, EL COZUMELEÑO BEACH RESORT from now on “THE HOTEL”, makes of your knowledge that it is Responsible for the processing of their personal data and informs you of how it takes care of them through this Privacy Notice:


By accepting this Privacy Notice, you consent to the treatment and use that we give to your personal data collected through our site http: //

This Privacy Notice is considered tacit acceptance, since by not opposing the provisions of this document, full acceptance of it is assumed.


The Manager of the Personal Data collected is Mario Cruz Garnica, addressed at Playa Santa Pilar km 4.5 in Cozumel, Quintana Roo, Mexico, zip code 77600, whoever this act agrees to comply with all established in this document. All the information provided is treated confidentially and is in charge of our Personal Data Manager. Your data is protected by appropriate security measures, protecting your information from loss or alteration.


This Privacy Policy shows:

What information we collect and why we collect it
How we use that information.

The choices we offer, including how to access and update information

The personal data collected are: name, age, nationality, email, and phone number in order to identify clients and recorded for statistical purposes to improve the offered services, as well as possible for marketing or advertising purposes.


Access to our website WWW.ELCOZUMELENO.COM , involves the automatic collection of certain

Access to our website WWW.ELCOZUMELENO.COM, involves the automatic collection of certain browsing information and the use of cookies (small amounts of information that are stored in the browser so that the server remembers certain data that you can later use, this Information allows you to be identified as a user and allows you to save your personal browsing preferences, as well as technical information, such as the number of visits and the time you browsed our site). Users who do not wish to receive cookies or want to be informed before they are stored on their computer, can configure their browser for this purpose.

The website may collect certain information about your visit, such as the name of the Internet service provider (ISP) and the IP address (Internet Protocol) through which you connected to the Internet; date and time of access to the website; the pages to which you have accessed within our website and the address of the website from which you have reached ours, all this in order to identify our customers and keep a records to use statically and improve services and the same website.


THE HOTEL informs you that your data can only be accessed through the Manager, exercising your ARCO Rights and that the data we collect is stored on secure shared servers.


The owner or his legal representative may request the Manager at any time to exercise their ARCO RIGHTS.

The request for Access, Rectification, Cancellation or Opposition, according to the Law, must contain and be accompanied by the following:

  • The name of the owner and address or other means (such as an email) to communicate the response to your request.
  • Documents providing the identity or, where appropriate, the legal representation of the holder (any official identification such as passport, voter card or valid driver’s license);
  • The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights
  • Any other element or document that facilitates the location of personal data (such as the date it was collected)

The Manager of your personal data will reply to your request in no more than 15 business days. If the answer to your request is affirmative, you will be notified when your request is effective. If it is appropriate, it will be effective within the following 15 days. If the person in charge responds with a denial to his request, he will motivate and substantiate it in accordance with the Law and its Regulations. In the event of a partial refusal, the exercise of the ARCO Rights will proceed accordingly and you will be informed of the reason for what did not proceed.


There are exceptional circumstances under which THE HOTEL may be in need of disclosing your personal information:
By court order or legal requirement in relation to the Website or the services of THE HOTEL;

To protect the property rights of THE HOTEL;
To act in urgent circumstances in order to protect the personal safety of the employees of THE HOTEL or its members.

In case a fusion, merger, acquisition, reorganization or sale of assets effects the Hotel, your information will be transferred as part of said situation. What is stated in this Privacy Notice will apply to the information that is transferred to the new entity.


Our Privacy Notice could have versions in other languages, this to facilitate the understanding of the use and treatment of personal data for which we are responsible, however the predominant version and the one that should be interpreted in case of any conflict will always be the version in Spanish present in this document.


The last update date is displayed at the top right of this Notice at all times. In the case of personal data collected through our website, the applicable version of the Privacy Notice is displayed on the same site with the date of the last update.

In the event of substantial changes in this document, it will be notified in the most appropriate way.

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