Services and Hours
Restaurants
La Veranda
Reservations: In lobby from 8:00 am - 4:00 pm
Hours: 5:30 pm - 10:00 pm
Dress Code:
- Gentlemen: Long pants, shirt with sleeves, closed shoes (No Bermudas)
- Ladies: Casual attire. (Dress sandals)
El Cocal
Breakfast buffet: 7:00 am - 11:00 am
Lunch buffet: 11:30 am - 5:00 pm
Dinner buffet: 5:30 pm - 10:00 pm
Pool Snack
Hours: 10:00 am - 6:00 pm
Bars
Cocal Bar: 7:00 am - 11:00 pm
Pool Bar: 10:00 am - 6:00 pm
Lobby Bar: 7:00 am - 11:00 pm
Oasis: 7:00 am - 9:00 pm
Pools
South side pools:
- Dolphins
- Turtle
- Manta Ray
Jacuzzis and Wading Pool
North pools: Relax
- Jacuzzis
- Wading Pool
Hours: 7:30 am - 10:00 pm
Pool Towel Service: 7:30 am - 7:00 pm
Pool Regulations
For your safety and comfort:
- Children must be accompanied by an adult responsible for their safety.
- We do not have lifeguards, swim at your own risk.
- No diving, no running in the area, play with caution.
- Do not use glass containers in the pool area.
- Do not introduce food into the pool.
- Do not use inflatable mattresses and toys in the pool.
- The company is not responsible for items left unattended.
Pool hours: 7:00 am - 10:00 pm
Activity Center
Hours: 7:30 am - 8:00 pm
- Minigolf: 7:00 am - 10:00 pm
- Kids Club: 9:00 am - 5:00 pm
- Game Room: 7:00 am - 10:00 pm
- Fitness: 7:00 am - 10:00 pm
- Playground: 7:00 am - 8:00 pm
- Snorkel Tour: 11:00 am - 12:00 pm
- Kayak: 9:00 am - 5:00 pm
- Free Snorkel Equipment: 9:00 am - 2:00 pm
- Tennis Court: 9:00 am - 5:00 pm
- Stretching, Zumba, bingo, trivia, volleyball, ping-pong, billiards, etc.
- Dive Shop
- Jet Skis
- Spa: 10:00 am - 6:00 pm
Additional activities (with cost):
Tour Desk
Hours: 8:00 am - 8:00 pm
WhatsApp: +52 987 103 8148
Location: In front of the Front Desk (ask for Roberto or Carlos)
Personalized tours and services:
- Airport transportation service
- 24-hour taxi in motor lobby
- Flight schedules according to the airport
- Jeep rental
- Swim with dolphins
- Diving
- Mayan ruins, guided tours
- Pirate ship
- Restaurant
- Strollers
- And much more

Other Services
Water Packages for Sale
Package of 18 1-liter water bottles: $594.00 pesos ($27 USD)
Package of 40 500 ml water bottles: $660.00 pesos ($30 USD)
DayPass & NightPass
DayPass Hours: 9:00 AM to 5:00 PM.
NightPass Hours: 5:00 PM to 11:00 PM.
With Cost
Includes: Taxes and tips